Privacy Policy

Maranatha.com is a service of NeoNue ("NeoNue," "we," "us"). This policy explains what we collect through maranatha.com, how we use it, who can see it, and the choices you have. Accounts and our one-to-one services are for adults aged 18 and over.

What we collect

• Questions and prayer requests. Your message, an optional name, and an email address if you want a prayer update. Questions require a reply email. We record a ZIP code if you provide it for help finding a church.
• Devotional subscriptions. Your email, an optional first name, and subscription and delivery records.
• Congregation and My Walk. Your name, email, password hash, membership status and dates, and the entries and preferences you save. My Walk includes prayer and journal entries, study notes, reading progress, Scripture memory, and Break Free plans and check-ins.
• Church introductions and contact messages. The details you submit, such as your name, email, ZIP code, message, and the church you choose.
• Community contributions. Your account, display name, contribution, and moderation status. Approved posts are public. Avoid posting contact details or sensitive information about yourself or anyone else.
• Church records. Church staff may add contact and household details, group membership, attendance, volunteer schedules, care records, form submissions, event registrations, and giving records. Churches are responsible for the information they enter and their use of it.
• Payments. Stripe processes card details on its own checkout pages. We receive payment records such as a name, email, amount, subscription status, and transaction identifiers. We do not receive or store your full card number.
• Technical information. Session and security cookies, cookie choices, server and security logs, and optional preferences. See cookies and similar storage for details. We do not sell personal information or use advertising trackers.

Why we use it

We use information to provide the features you choose: reply to questions, pray for you, send requested messages, introduce you to a church, maintain My Walk, publish approved contributions, and operate church accounts. We also use it to process payments, prevent abuse, keep the service secure, and meet legal obligations.

Who can see it

• Questions and prayer requests are visible to the assigned approved responder and the few administrators who maintain the service and keep it safe. Their text is encrypted in our database. If you choose the public prayer wall, the text approved for the wall is visible to visitors without your name; do not include identifying details in it.
• My Walk entries are encrypted at rest and never shown to a church, a volunteer or an administrator through the service. This is not end-to-end encryption: the service uses a server-held key to process your entries. We do not monitor My Walk or use it to reach out to you in a crisis.
• Optional AI assistance. When you agree to use an AI tool, the words you enter for that request and locally verified World English Bible text are sent through OpenRouter to the configured model provider. Saved My Walk entries are not automatically loaded or shared. The new Bible companion, devotional generator, Sermon Assistant on the For Churches page and My Walk AI tools do not save or log request or response text. Requests disallow training/data collection and request zero routine retention; provider safety and legal exceptions may apply. Optional Perplexity research has different retention rules and does not enforce strict ZDR. It receives only the canonical public passage and WEB verses, never your study question, private notes or My Walk content. You can clear the request and answer on the page. AI is not a crisis monitoring service.
• Church records and introductions are available to the church concerned, with access based on staff permissions. Introductions share the information you agreed to send to your selected church. Church administrators control their own records and exports.
• Public content includes approved community contributions and content churches choose to publish. Other people may copy public content, so share thoughtfully.
• Service providers, including Hostinger, our email providers, and Stripe, process information needed to host the service, deliver messages, or handle payments. External video, analytics, and network services are described on our cookies page.
• Safety and legal obligations. We may disclose information when required by law or, where permitted, to help protect someone from serious harm. Automated crisis checks and administrator alerts are not a substitute for emergency help.

How long we keep it

We retain information while it is needed to provide the service, maintain necessary records, and meet legal obligations. Unconfirmed devotional subscriptions are removed after seven days. Routine cleanup clears sent email bodies after 14 days and removes sent or failed queue records after 90 days. Records may remain in backups until those backups are replaced under our backup procedures.

Deleting personal data does not erase accounting and tax records for church gifts or contributions to Maranatha. Staff and responder accounts may require a manual review because they are linked to church or service records. Contact us about these records and any retention questions.

Your choices and requests

Sign in to Member settings to download your private Walk entries and other member data. You can erase private entries from My Walk or close Congregation in your account settings. Use our privacy request form for records held separately, including care, giving, mail, and church records. We verify your address before proceeding and aim to complete verified requests within 30 days. We will explain if a request needs more time or if records must be retained. You can unsubscribe from devotional email using the link in each message.

For community content or information your church manages, contact us or the church as appropriate. Include enough detail to locate the record, but do not send passwords or full payment details. Your rights may vary depending on where you live.

Cookies and external services

Necessary cookies keep sign-in and forms working and remember cookie choices. My Walk uses a time zone cookie. With permission, we remember your Bible text size and load optional analytics; church videos load only when you choose to play them. The NeoNue network mark contacts moosingchomp.com when it loads. Stripe applies its own policy on checkout pages. The cookies page explains these services and storage choices. You can change optional choices using Cookie settings in the footer.

Children

We do not offer accounts or one-to-one services to anyone under 18. If you believe a minor has submitted information, contact us so we can investigate and remove it as appropriate. Churches are responsible for permission and safeguarding when they maintain family records.

Security

We use HTTPS, encryption at rest for sensitive message and My Walk text, access controls, and audit logs. No system can guarantee complete security. Keep your sign-in details private and tell us if you suspect unauthorized access.

Changes and contact

We update the date on this policy when it changes and provide additional notice when appropriate. For privacy questions, use our contact form or email hello@maranatha.com. NeoNue operates Maranatha.com.